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General FAQs
How will my personalization be placed on my items?
All personalization on bags and purses will be placed in the center of the item.
Personalization on Stephen Joseph Backpacks will be placed on the bag unless the flap is requested.
Personalization on the Snack squares and lunch boxes will be placed on the front or top of the item per your requests.
Initials will be first letter of first name, first letter of last name in a larger size, then, first letter of middle name.(132)
Canvas Art FAQs
Will I need a frame for my canvas art?
All paintings are on gallery style canvas ready to hang upon arrival. No additional framing is necessary. All four sides are painted for a finished look. Because each canvas is customized to meet your requests images and details may vary slightly.
What are GelGems™ made of?
Technically speaking, GelGems™ are a semi-solid, mechanically resistant, thermoplastic polymer. That's scientist talk for "squishy, sticky artworks that are irresistibly fun to play with!"
Where can I stick my GelGems™?
GelGems™ stick to hundreds of things: windows, mirrors, tile, refrigerators, drinking glasses and computer monitors to name a few. They can stick to any smooth, non-porous surface: glass, metal or tile.
How should I use GelGems™?
Express yourself! Put a ring of flowers around your bathroom mirror. A heart on your sweetie's computer. Tell your neighbors, "Happy Monday!" on your front window. Let your own creativity be the guide. To help you get started, we've created some designs that you can print out and recreate with your own GelGems™.
Can I put GelGems™ on my wall?
Don't use GelGems™ on your walls. Walls are porous, so they will absorb color and oil from your GelGems™, leaving permanent marks.
Can I put GelGems™ on my car windows?
GelGems™ should not be used on car windows. Cars can get extremely hot inside, and temperatures above 120 degrees will cause GelGems™ to melt into a gooey mess.
Can I put GelGems™ in a window that gets full sunlight?
Sunlight will not damage your GelGems™. However, if the window glass reaches temperatures higher than 120 degrees, your GelGems™ will start to melt. Please use good judgment about what windows are appropriate for your GelGems™ decorations. Car windows, for instance, are not suitable.
Can I put GelGems™ in the freezer?
GelGems™ do not suffer damage from freezing temperatures. They will become hard when frozen, then squishy again when they thaw out.
Can I overlap GelGems™?
GelGems™ themselves are porous. That means that if they touch each other, they will bleed color onto one another. Sometimes, this looks neat, but you may choose to keep your GelGems™ from touching each other.
Can I eat GelGems™?
GelGems™ are completely non-toxic, and they will not harm you if you eat them. But, we don't recommend eating GelGems™ because they just don't taste good. And very small children, under 5 years of age, could choke on GelGems™ if they tried to swallow them. So please, don't let anyone under age 5 play with GelGems™.
How long will my GelGems™ last?
GelGems™ can be reused over and over. If they get dirty, you can wash them in warm water to make them as good as new. Over time, GelGems™ that are handled a lot may begin to lose their brightness. Also, since they are made of gel, please take care not to rip or tear the pieces.
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